How dare you piss me off on such a beautiful morning!

 

first and foremost, Good morning to you that is reading this. i appreciate you taking the time out of your busy day to visit me.

there are not many things that i get outright indignant about, so when it happens, you better watch out!

well. 8 am EST, i received a call from the financers of my auto loan. i should have known the call would have not gone well just by the way the rep was butchering my name. i eventually told her to call me Monte. after that correction, the call was still going along pleasantly enough until she asked me, “When are you going to make your November payment?” i said, “EXCUSE ME!” (this is the part of the program when black folks get carried away by the spirit when they KNOW they are current with a payment and know that the current communication is unnecessary. let’s resume shall we?) i then asked, “Are you sure you’re looking at my account correctly?” i told her that i have had this loan for 3 years and have never ever been 20 minutes late in making my payments. as a matter of fact, i pay extra each month to the point where i am a payment ahead. this is where she started with the nasty attitude. she states, “ZEAR-RIS(total f’ing up of the name after i told her to call me Monte) i do show you making a payment on October 30th but that pays for your October payment. You currently owe for your November 5th payment. We need your payment ASAP!” THANK GOD! my ADHD and bipolar medications were just starting to kick in. otherwise, i probably would have had SWAT outside my house from the terroristic verbal abuse i was going to unleash on this female. anyway, i asked her if her system shows all of my previous payments and transactions. this is where i could have pushed my BLANK STARE avatar through the phone and down her throat. she proceeds to tell me, “Our systems are down and we do not have access to your account information”. o_0 my statement was then, “This is what I suggest you do SWEETIE! Hang up right now and call me back when you DO have access to my account information and please do not call back before then”.  i politely let my finger touch the End Call button.

there is one thing about me, that people who personally know me understand. i am never, never, ever late or miss my payments. i pay every last one of my bills together on the same day EVERY month, no matter when they are due. why? it is hard for people with ADHD and/or Bipolar to pay bills. both of those disorders are hectic on your psyche when it comes to paying bills and taking care of financial responsibilities. you have the money, but you could care less about actually sitting down and paying bills. that is why they end being paid late even though the money was in the bank weeks earlier.

during the typing of this post, the representative called back with a polite perkiness in her voice and states, “ I am glad that I am able to personally talk to you Monte!(hmmm) Our systems are back up and I see what happened. Your entire online payment was applied to the Principle and not to the Payment. I will make sure that I put a request in to have that corrected! I hope this is not too much of an inconvenience to you.” i politely thanked her for the call back and her assistance. i left it at that because i felt some ig’nant ass comments in the back of my throat about her calling me in the first place when she did not have all of the information to properly do her job. oh well! i am not going to let some company’s customer service incompetence ruin my day.

xirus-monte